One of the most exciting entry-level careers at AT&T is the sales rep. Responsible for much more than showcasing the latest phones and accessories, this position helps customers with a wide range of different requests. We have provided further details in the AT&T sales rep job description section. In addition, our article is going to help list the core responsibilities of this position as well as other important factors like its starting pay and the work environment.
AT&T Sales Rep Job Description & Duties: What Does An AT&T Sales Rep Do?
To be a successful AT&T sales rep, you will need to be able to quickly gauge the needs of your customers and assist them with a wide variety of different requests. In addition to the ability to quickly solve problems, the ability to multitask is crucial to your ongoing success in this position.
AT&T Sales Rep Job Duties
As an AT&T sales rep, you will be the first point of contact for customers as they enter the building. You will need to be able to quickly greet them as they arrive and ascertain what they need help with right away.
In many cases, customers will be coming in looking to upgrade their phones or change their existing plans. You should be comfortable meeting specific sales goals as well as upselling customers to various packages that fit their needs. In addition, you will also be expected to help with more basic customer service needs like billing inquiries and more.
- Assist customers with basic billing issues and other small tasks
- Help demo new products for customers to encourage new sales
- Greet customers as they enter and thank them for their continued business
- Participate in weekly training sessions and associate roleplays
- Meet specific sales quotas relating to new products and services
- Stay up to date on the latest phone and tablet models
AT&T Sales Rep Working Hours
The work schedule for AT&T sales reps varies significantly from location to location. These positions can be either full-time or part-time with hours ranging anywhere from 20 to 40 hours each week. In addition, this is a retail position that requires extended hours during peak holiday business periods. Increased schedule demands can include overtime as well as extended operating hours.
AT&T Sales Rep Work Environment
The main thing to remember about the work environment as an AT&T sales rep is that you will be on your feet for long periods of time. You should also be comfortable approaching strangers and striking up conversations with them in a natural manner.
In addition, you will need to be comfortable dealing with upset customers and display an aptitude for de-escalating situations quickly. This position is heavily sales-focused as well and requires a great deal of confidence when handling new technology.
AT&T Sales Rep Salary
The average starting salary for AT&T sales reps varies anywhere from $12 to $14 an hour based on experience. In addition, knowing a second language like Spanish can increase the starting pay offer from .50 to $1. Being a sales position, this job also offers a lot of bonuses based on meeting sales quotas for various products and services.
In addition to its base salary, this position also frequently comes with a variety of different benefits. Full-time employees are often eligible for health insurance, 401k, and vacation time. Employees also receive special discounts on qualifying phones and plans as well.
The world of an AT&T sales rep changes rapidly and is quite exciting. With a wide range of tasks ranging from resolving billing issues to demoing the latest merchandise, this position is best-suited for people who enjoy a changing environment. If you’re interested in learning more about this job, consider checking out the AT&T career page for more information.