If you’re an experienced retail worker who has always had an interest in management, the Walmart support manager position may be a great fit for you.
This role comes with excellent benefits and very decent starting hourly rates. This article provides further details about the Walmart support manager job position, such as job description, salary, work hours, and more.
Walmart Support Manager Job Description & Duties: What Does a Walmart Support Manager Do?
Walmart support managers regularly connect with a wide range of people in their day-to-day life. This position requires a great deal of focus on exemplary customer service as well as the ability to quickly switch tasks efficiently.
With a wide selection of benefits and a decent starting salary, this position is an ideal pick for experienced retail professionals.
Walmart Support Manager Job Duties
In your role as a Walmart support manager, you will be taking direct responsibility for a portion of the sales floor.
The majority of your job responsibilities will center around making sure that customers are satisfied and that associates are adequately trained in current policies and procedures.
The primary job duties associated with the Walmart support manager job include the following.
- Ensuring that store associates are up to date on training modules;
- Greeting customers and ensuring that they are having a pleasant shopping experience;
- Working to resolve any customer care complaints quickly and efficiently;
- Handling basic staffing issues like shift swap requests and call-out shift coverage;
- Preparing yearly reviews for eligible associates and providing constructive feedback.
Walmart Support Manager Working Hours
The Walmart support manager position is full-time only and typically requires an average of 40 hours each week.
In some instances, occasional overtime may be required. This is particularly true during busy holiday periods which commonly occur between Thanksgiving and Christmas.
Since many stores are open 24 hours, you should have some degree of scheduling flexibility.
In this position, you may rotate shift types and will likely work all types of shifts ranging from early morning to overnight.
Walmart Support Manager Work Environment
The most crucial thing to remember about the work environment for Walmart support managers is that you will be working directly with customers and associates.
An approachable demeanor and a natural aptitude for working with people will be key to your continued success in this position.
In addition, a certain degree of empathy is also necessary. This is especially true when handling customers who are upset for any number of reasons in the store.
Another factor to keep in mind is that you will be spending a large portion of your shift on your feet as well.
Walmart Support Manager Salary
The average starting hourly rate for most Walmart support managers is around $14 an hour, with an average annual pay of $33,000.
This amount may increase or decrease based on the candidate’s prior equivalent work experience. In addition, knowing a second language can sometimes increase the starting base pay as well.
In addition to the base hourly rate, Walmart support managers receive a special discount on in-store purchases.
Being a full-time position, this job also comes with a wide range of benefits like a 401k, health insurance, and paid vacation time.
In certain instances, stock options may become available as well.
Though the responsibilities and work environment for Walmart support managers and other store managers can be somewhat challenging, this position has a lot to offer the right prospective candidates.
With a wide range of benefits and excellent starting pay, it’s a great fit for more experienced applicants. To find out more about openings in your area, check out the Walmart careers page.
Are returns from customers one of the tasks of a support manager?
Indirectly. You may need to assign an associate to help take care of customer returns that need to be returned to the floor.