
⚡ Quick Summary
A Costco POS Support Analyst keeps every checkout lane and gas pump running smoothly—troubleshooting tech, supporting upgrades, and ensuring 24/7 uptime for one of the world’s most trusted retailers.
🧾 Pay Range: $33.65 – $55.29/hr (based on experience)
🎯 Perks:
- 401(k) + employee stock purchase plan
- Paid time off & paid holidays
- Full health benefits (medical, dental, vision, disability, life)
- Costco-level job security and long-term career growth
- A workplace known for its generosity, diversity, and people-first culture
If you’re tech-savvy, thrive under pressure, and want to work for a company that treats employees like family—this role is for you.
✅ Responsibilities
- 🛠️ Fix on the fly – Diagnose & resolve register, printer, scanner, cash‑drawer, and gas‑dispenser issues
- 💾 Install & upgrade – Configure new POS hardware / software, roll out patches, and support tech refresh projects
- 🔒 Guard the gate – Ensure PCI compliance and system security across 14 countries
- 📞 Second‑level hero – Provide 24/7 tier‑2 support via phone, email, and call‑management tools
- 📊 Audit & analyze – Track uptime, device status, SLA metrics, and root‑cause reports
- 🤝 Bridge the teams – Liaise with warehouses, gas stations, vendors, and internal IT squads
- 🧾 Document & train – Build knowledge‑base articles and coach Service Desk agents
🧠 Skills & Requirements
- 💬 Stellar written & verbal communication (phone etiquette A+)
- ⏱️ Thrives under pressure with a “drop‑everything” sense of urgency
- 🧩 Critical thinker and laser‑focused troubleshooter
- 💪 Available for rotating shifts including weekends & holidays
- 🌐 Working knowledge of networking & Windows Server environments
- 🎓 Preferred:
- High School Diploma or GED (degree in IT is a plus)
- 1–2 years’ experience in POS, IT Support, or Service Desk
- Experience with Costco warehouse or gas operations
💲 Pay & Benefits
Level | Hourly Pay* |
---|---|
1 | $33.65 – $40.87 |
2 | $38.46 – $48.08 |
3 | $45.67 – $55.29 |
*💵 Pay varies by experience and location
Comprehensive Benefits Package:
- Paid time off, paid holidays
- Full medical / dental / vision + life & disability insurance
- 401(k) plan + employee stock purchase
- Mental health & dependent care coverage
- Generous employee discounts
- Volunteer opportunities & company-sponsored giving
🚀 Career Path
- POS Support Analyst (Levels 1‑3)
- Senior POS / Systems Analyst
- IT Team Lead or Supervisor
- IT Manager – Retail Systems
- Director, Retail Technology
📍 Work Environment
This role operates from a fast-paced IT support environment, occasionally visiting Costco warehouses or gas stations. Expect rotating schedules, 24/7 support responsibilities, and occasional short-notice travel.
🔗 Related Job Descriptions
🎯 Tips to Get Hired
- Mention real-life examples of troubleshooting under pressure
- Highlight your experience with PCI compliance or security standards
- Show flexibility with shifts and prior experience supporting retail teams
- Use quantifiable wins (e.g., “reduced ticket resolution time by 35%”)
📈 Fun Fact
Costco employees stay an average of 9+ years, one of the longest tenures in the retail industry—proof that this isn’t just another job. It’s a long-term career with people who care.
FAQ
A Costco POS Support Analyst maintains and troubleshoots point-of-sale (POS) systems used in warehouses and gas stations. This includes fixing hardware/software issues, ensuring PCI compliance, supporting upgrades, and providing 24/7 second-level technical support.
Costco POS Support Analysts earn between $33.65 and $55.29 per hour, depending on experience level and location. Pay tiers are structured into three levels with increasing responsibility and compensation.
Preferred qualifications include a high school diploma or GED, 1–2 years of POS or IT support experience, basic networking knowledge, and familiarity with Windows Server. Costco warehouse or gas station experience is a plus.
The role is primarily on-site and may require travel to Costco warehouses or gas stations on short notice. Analysts must also be available for rotating shifts, including evenings, weekends, and holidays.
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