If you have always wanted to start a career in a retail store, a great entry-level position to consider is the sales support associate at JCPenney. All you need to be successful in this position is excellent customer service skills and a desire to connect with people. Further below, we will be covering the main responsibilities of this position and other important details. We will be looking mainly at the JCPenney sales support job description, with notes on the JCPenney sales support salary and work hours, among other things.
JCPenney Sales Support Job Description & Duties: What Does a JCPenney Sales Support Do?
In your role as a JCPenney sales support associate, you will directly work with customers to ensure they are having a pleasant shopping experience. Your daily routine will consist of a broad range of tasks ranging from ringing up purchases to putting away merchandise. Successful candidates will possess natural people skills and thrive in a team environment.
JCPenney Sales Support Job Duties
As a JCPenney sales support associate, your biggest responsibility will be doing everything possible to meet your customer’s needs. This includes tasks like helping them find merchandise, putting away new stock, and processing returns for customers. The primary job functions of a JCPenney sales support associate include the following:
- Ringing up and bagging customer purchases
- Processing returns in accordance with company policy
- Greeting customers and thanking them for their business as they leave
- Actively promoting various sales events
- Putting away new merchandise and arranging product displays
JCPenney Sales Support Working Hours
Most JCPenney sales support associates work part-time hours that fluctuate weekly. The average hours must workers put in is between 20 and 30 each week. In addition, certain holiday periods may require mandatory overtime during key sales events. The most likely time for this to occur is shortly after Thanksgiving.
As for shift types, sales support associates work a wide range of shifts including mornings, afternoons, and early evenings. Candidates with open availability are strongly preferred to ensure the store’s staffing needs are met.
JCPenney Sales Support Work Environment
The biggest thing to remember about the work environment for JCPenney sales support associates is that you will be on your feet for the vast majority of your shift. With this in mind, a comfortable pair of shoes is likely going to be a necessity for this position. In addition to walking around, you will also be lifting boxes that may weigh as much as 30 pounds.
Another important thing to consider about the work environment is that it is heavily teamwork focused. You will be working with various employees within the store to make sure that the needs of customers are being met.
JCPenney Sales Support Salary
The starting pay for most JCPenney sales support positions is around $9 an hour. However, previous retail experience and other useful skills can increase the starting pay by as much as an additional $1.
In addition to the base pay, JCPenney sales associates can earn special bonuses for signing customers up for in-store credit offers. As for benefits, all store employees are eligible for an employee discount. Full-time employees are eligible for additional benefits like a 401k, health insurance, and paid time off.
The role of sales support associate at JCPenney is a great fit for both new and experienced retail workers. With an exciting work environment that focuses on teamwork and a wide range of benefits, this position has a lot to offer the right candidate. To find out more about positions like this, consider checking out the JCPenney employment page for additional information.