For more experienced retail workers who are looking for a great starting career in management, the customer service manager position at Walmart is a great choice. This position offers a full range of benefits and regularly works with many different types of people. Further below, we will be covering the Walmart customer service manager job description, with a look at primary responsibilities of this position and other useful details for potential applicants, such as Walmart customer service manager salary and work hours.
Walmart Customer Service Manager Job Description & Duties: What Does a Walmart Customer Service Manager Do?
The Walmart customer service manager position is in charge of ensuring that customers are satisfied with their shopping experience at the door. With this position, the ability to multitask effectively will be key. You should also feel comfortable leading by example and understand the importance communicating regularly with the associates on your team.
Walmart Customer Service Manager Job Duties
With the Walmart customer service manager position, you will primarily be in charge of ensuring that customers are satisfied. You will accomplish this by reviewing a wide range of reports and surveys to gauge customers’ opinions of the store. For shoppers that are not satisfied, you will be expected to contact them directly to see if you can resolve the problem. The primary job duties of Walmart customer service managers include:
- Reviewing reports to establish baseline customer satisfaction levels
- Contacting customers who have complained and work with them to resolve their issues
- Promoting a positive work environment for your employees and leading by example
- Managing staffing levels for the customer service counter and other key areas
- Ensuring associates are adequately trained and up to date on current procedures
Walmart Customer Service Manager Working Hours
As a Walmart customer service manager, you will regularly work a minimum of 40 hours each week with mandatory overtime expectations during most of the year. In some cases, customer service managers at Walmart may work as many as 50 hours in a week.
In addition, peak business periods can increase the average hour requirements further. This is particularly common from Thanksgiving to Christmas. As for shift types, customer service managers usually rotate their shifts slightly and work early mornings, afternoons, as well as overnights.
Walmart Customer Service Manager Work Environment
The most important thing to keep in mind about the work environment for customer service managers at Walmart is that you will be working with people frequently. With regular interactions with both employees and customers, a great deal of interpersonal skills is required to be successful in this role.
In addition, you will be walking around regularly as you check in on various areas of the store. You should also have a basic understanding of charts and graphs. You will regularly be using these types of tools as part of your daily tasks at the beginning of each shift.
Walmart Customer Service Manager Salary
Most Walmart customer service managers start anywhere from $12 to $15 an hour. Previous relevant work experience as well as knowing a second language will drive the starting pay to the higher range. This position also receives an employee discount on most in-store purchases as well.
Being a full-time position, this position is eligible for a full benefits package that includes a 401k, health insurance, and paid vacation time. In addition, certain cash bonuses are sometimes available for stores that meet certain benchmarks relating to labor costs reductions, total store sales, and guests satisfaction ratings.
The customer service manager position at Walmart is an excellent choice for experienced retail workers who are looking for a great starting career in management. Responsible for a broad range of tasks, this position requires a great deal of micromanagement and multitasking. If you’re interested in applying for this and other similar positions, check out the Walmart careers portal for more information.