For more experienced retail workers who are looking for a great starting career in management, the customer service manager position at Walmart is a great choice. This position offers a full range of benefits and regularly works with many different types of people. Below we will be covering the Walmart customer service manager job description, with a look at primary responsibilities of this position and other useful details for potential applicants, such as Walmart customer service manager salary and work hours.
Walmart Customer Service Manager Job Description & Duties: What Does a Walmart Customer Service Manager Do?
The Walmart customer service manager position’s main duty is ensuring that customers are satisfied with their shopping experience at the door. With this position, the ability to multitask effectively will be key. This professional should also feel comfortable leading by example and understanding the importance of communicating regularly with the associates on their team.
Walmart Customer Service Manager Job Duties
The primary job duties of Walmart customer service managers include:
- Reviewing reports to establish baseline customer satisfaction levels.
- Contacting customers who have complained and work with them to resolve their issues.
- Promoting a positive work environment for employees and leading by example.
- Managing staffing levels for the customer service counter and other key areas.
- Ensuring associates are adequately trained and up to date on current procedures.
Walmart Customer Service Manager Working Hours
The Walmart customer service manager job description implies a minimum of 40 hours of work each week. In some cases, customer service managers at Walmart may work as many as 50 hours a week. Plus, there are also mandatory overtime expectations for most of the year.
In addition, peak business periods can increase the average hour requirements further. This is particularly common from Thanksgiving to Christmas. Also, customer service managers usually rotate their shifts slightly and work early mornings, afternoons, as well as overnights.
Walmart Customer Service Manager Work Environment
The most important thing to keep in mind regarding the work environment for customer service managers at Walmart is that they will be working with people frequently. With regular interactions with both employees and customers, having interpersonal skills is mandatory for being successful in this role.
In addition, they will need to walk around regularly as they check in on various areas of the store. They should also have a basic understanding of charts and graphs. Also, they will regularly be using these types of tools as part of their daily tasks at the beginning of each shift.
Walmart Customer Service Manager Salary
Most Walmart customer service managers start anywhere from $12 to $15 an hour. Previous relevant work experience as well as knowing a second language will drive the starting pay to the higher range. This position receives an employee discount on most in-store purchases as well.
This is a full-time position eligible for a full benefits package. The package includes a 401k, health insurance, and paid vacation time. In addition, cash bonuses are available for stores that meet certain benchmarks relating to labor costs reductions, total store sales, and guests satisfaction ratings.
The Walmart customer service manager job position has a broad range of tasks, as well as requiring a great deal of micromanagement and multitasking. If you’re interested in applying for this or other similar positions, like the Walmart department manager job, check out the Walmart careers portal for more information.